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Terms and Conditions

Disclaimer - Legal Notice

Kraken Design do not guarantee that the information provided on the website is complete, accurate or up to date. Although we aim to provide correct information regarding colors, pictures, texts, prices, inaccuracies, typographical errors or omissions can occur. In the case of incorrect prices or availablities we will give you the opportunity to cancel the order. Kraken Design reserves the right to change the content and information provided in the website at any time.

Kraken Design will not be liable for any indirect or direct damages, including lost profits, resulting from the information in this website or otherwise connected to the website. This also applies to all websites, which we link to. Kraken Design is not responsible for the content of these external websites. We cannot be held responsible for the website being temporarily unavailable, but we make every effort to secure access to the website.

All personal data is dealt with confidentially and we will not sell or disclose any personal data to third parties unless necessary (e.g. carriers).

You agree to be bound by these terms and conditions when using this website and/or placing an order from this website. Kraken Design reserves the right to update or modify these terms and conditions at any time without prior notice. We therefore recommend you to review these terms and conditions whenever you use this website.

Sales to Authorized U.S. Law Enforcement Agents/Officers and Personnel

Kraken Design does not sell products for purchase to non-authorized or non-law enforcement professionals. For your protection and the protection of our law enforcement community, all orders must show proof of law enforcement employment.

In addition, all products which contain any law enforcement logo, including patches, raid apparel and hats, polo shirts, etc. “ORDERS WITH AGENCY SPECIFIC MERCHANDISE SHOULD BE SHIPPED TO OFFICIAL GOVERNMENT ADDRESSES OR PLEASE USE YOUR GOVERNMENT EMAIL ADDRESS WHEN ORDERING AND WE WILL EMAIL THE ORDER CONFIRMATION TO THAT EMAIL ADDRESS. ALL EMAIL ADDRESSES ARE KEPT CONFIDENTIAL AND WE DO NOT SEND SOLICITING EMAILS.” Information provided to us regarding your employment is strictly private and is not stored on our storefront web server.


We strive for accuracy in every detail to the degree of human possibility and shall not be held responsible for typographical errors. 

The entire contents of this site are copyrighted to include graphics, design, and text. They are the intellectual property of Kraken Desgin. Copying, duplication and is strictly prohibited and infractions of this clause will be strictly enforced and prosecuted if necessary.

Payment & Shipping

You can pay online by Visa, MasterCard, American Express or Square. 

Shipping costs will be added to your order and indicated prior to final payment. Please refer to Payment & Shipping for some general rates. All our shipments are sent by UPS or FedEx from printing facilities in the USA. The estimated delivery time is 3-6 business days in the USA. In addition Kraken Design reserves the right to delay any order due to payment validation checks. We are not responsible for lost orders out side our control.


Orders can be placed on the website and are not binding until Kraken Design has confirmed the order by issuing an order confirmation. Once you have placed your order we will send you a preliminary confirmation via email and normally process your order within 2 business days. We operate Mon-Fri except for public holidays. In the case of a delay, e.g. due to availability, machine delays, we will inform you promptly. Once your order has been shipped we will send you the final confirmation and tracking information for your order via email.

When you place an order, all data is encoded to and from the website by SSL (Secure Socket Layers).

Cancellation of an order for any reason, once submitted will be subject to a $20.00 administration fee at time of cancellation and refund. No order may be cancelled after 24 hours or after the order has gone through the pre-press process.

Since each order is unique to the customer and has no resale value, ALL SALES ARE FINAL.  If we verify that we were responsible for any print quality error, we will reprint the order.  No refunds or credit.

Quality Assurance

We try to check every product and artwork as it enters production, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over the finished product upon receipt. We allow an industry standard 48 hour window from the time you receive the goods to notify us of any issues with the order. We will not be responsible for errors with your order if notified after 48 hours upon receipt of product. While Kraken Design does quality checks on products and artwork, the final quality assurance check lies in the hands of you, our customer.  In order for us to replace your order, you must return 100% of the defective product to us within 15 days.

Force Majeure

During the period of force majeure the above obligations and rights are suspended. As force majeure are considered all unforeseeable and unavoidable events, such as acts of God, war or labor disputes. Should such a situation arise, we will inform you and try to solve the situation as best as we can.